Daily Tips

PPE :   Personal Protective Equipment

PDS :   Product Data Sheet

MSDS :   Material Safety Data sheet

COSHH :   Control of Substances Health Regulation


HAND OVER: 

1. Take over- It is correct number of equipment

TYPES OF CLEANING: 

1. General Cleaning
2. Extra Cleaning

Colour Code:    Total 4 types of Duster

1. Blue Duster- Blue duster for all areas, Normally we can call it all purpose duster.
2. Yellow Duster- Yellow duster uses for washbasin.
3. Pink Duster- Pink duster uses for W.C. Only we can use W.C. we can't use it other places.
4. Green Duster - Green Duster uses for only inside the kitchen area.

HOUSEKEEPING GENERAL RULES: 

1. Ready Smile
2. Confidence
3. Eye Contact
4. Good posture and body language
5. Excellent Grooming
6. Pleasing Personality
7. Good Hygiene
8. Good Communication skill
9. Readiness in any situation
10. Rules and Regulation

HOUSEKEEPING INITIAL STAGE: 

1. Appear attentive and maintain eye contact as much as possible
2. Facial expressions
3. Product Knowledge
4. Gestures, its normally showing yourself as a good manner and its one type body language, So try to be perfect.
5. Distance and Angle
6. Guest welcome with positive attitude.
7. Be helpful, friendly gesture, smiley, and sociable.
8. Be honest and reliable.
9. Professional all the time.
10. Rules and regulations.
11. Safety and security
12. Team work concept
13. Excellent service behaviors
14. Waste management concept
15. Product Knowledge: It could be different kinds  product but usually we should know about - a) Food and Beverage, b) Guest Amenities and SPA, c) Laundry, d) Appliances, e) Beauty and Makeup, f) Cars and Travel products, g) Children's item and Toys, h) Clothing & shoes, i) Cooking tools, j) Eco-Friendly Products, k) Electronics & Computer, l) Food & Drink, m) Health & Fitness, n) Home & Garden

BUFFET TABLE CLEANING:  

• Remove all kinds of item from the table
• Needs to clean with dry Blue Duster (Microfibre Towel 3M)

CHEMICAL COLOUR  

• Lime A Way: Pale Yellow colour
• Supertrum:  Pale Yellow colour
• Pantastic:  Blue Colour
• Rinse Dry: Green Colour
• Dip IT XP: White ( Powder)

BRIEFING ABOUT MANDATORY  RULES

• Don't touch each other on the duty time.
• Don't Speak loudly in working area.
• Put your Sign board/Notice board from the door minimum distance five foot steps. 

 AMENITIES 

• Loan Items:  Hair Dryer, Nail Cutter, Prayer items (Janamaj)
• Supply Items:  Bath Towel, Bath Mat, Hand Towel, Face Towel, Shower gel, Shampoo, Liquid Soap, Hand Lotion etc.
• Request Items: Slipper, Extra bath towel, loofah,  

EXTRA CLEANING

• Drainage: We should maintain the time for extra cleaning, Like 11:00 to 13:00 for Kitchen, Wash room etc.
• A/C Filer: As per supervisor suggestion needs to clean A/C filter.
• Fountain Water: Needs to clean fountain water area.

SICK POLICY

• If anybody is sick needs to talk with supervisor by cell phone for describe yourself that you are not able to work.
• Collect the leave certificate from Camp clinic for your sick.

SMOKING POLICY

• Nobody can smoke with Duty Uniform near Hamad International Airport.

 FOOD POLICY

• Nobody can take the food from anywhere.