Toilet Cleaning process

Toilet Cleaning Normal Rules

Inside the toilet first we need start clean from vanity counter. We can use blue duster (Blue Microfiber blue towel) for clean wall,

Cleaning The Toilet

1. After putting on your gloves, flush the toilet to moisten the inside of the bowl.
2. Apply your toilet cleaner to the edges of the bowl, making sure to get a generous amount under the rim.
3. Scrub down the whole bowl, including the underside of the rim, with your toilet brush. Follow the instructions on your toilet cleaner – for tough stains, you may want to leave the toilet cleaner for a few minutes.
4. Flush the toilet again, and repeat steps 2 and 3 until satisfied with the condition.
5. Using your disinfectant spray and sponge, swab the seat, lid, and the rest of the toilet. Either wipe the whole surface down with a clean cloth or wait for the disinfectant to dry before use.
6. Remember, never mix acidic toilet cleaners product.

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Training

TRAINING :
We are getting different kinds of training about safety, security, working process, rules and regulation

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Kitchen Cleaning Process

KITCHEN CLEANING PROCESS

Normal Cleaning: We need to use microfiber green towel for all kinds of normal dusting.

1. Chiller (Freeze) cleaning: One hand keep the wet green duster and another hand should be dry green duster. First need to use wet green duster (make wet with hot water without chemical) for one part of your chiller then instantly use the green duster until its completely dry.This process need to continue until finish your full chiller.
2. Above system we can implement for coffee making machine, Ice maker machine. Outside of the dish-washing machine etc. 

DEEP CLEANING (08:30 to 10:00, For morning shift)

We need to make sure all the items for kitchen cleaning such as:
Cleaning tools-

- Scrabbling pad for the floor

- Squeeze for the floor

- Caddie tray with Hagodor chemical/ Measure /Sponge with light blue scores/Green microfiber

- Mop bucket

- Mop
- Sign Board/Notice board,Wet Mop, Dry Mop, Tea brush.

*** Small blue bucket is used for cleaning in kitchen
** Warm water mixed with soap.
** Hagodor - Powerful Liquid scented cleaner.

All movable shelves and appliances are moved for cleaning. More water is poured.
- 80 ml for 10 liters of water for the floor cleaning.
-  P^h neutral 6-7.5
- The squeeze is used to remove all the water pushed towards the drain.
- Mop is used to dry the floor

METHOD OF CLEANING

• All dishes are washed and  arranged.
• Floor is broomed.
• All steel surfaces and appliances are cleaned using the small blue bucket, Sponge with light blue scorer, Like warm water and soap, wiped with green colour microfiber.
• Wall is washed 
• 80 ml of Hagodor is mixed with 10 liters (The blue bucket filled) of hot water.
• Some of the liquid is gently poured on the floor and scrabed with scrubber

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Others Machineries

KITCHEN AREA

Equipment Name	Purpose of use	Company information
Canapas Specification form	Item Description about the menu of foods	Qatar Airways
Signature Drink Sheet	Qatar airways drinks making process	Qatar Airways
Catering Aluminum Foil	Its use for foods item, It can keep the food hot and healthy	Qatar Airways

Automatic Ice Maker Machine
Company : Manitowoc

Mellita Coffee Machine
Company : Mallita





Hand Gloves Vinyle
Company : Pal international

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Toilet Chemical

• Urophen- W.C.
• Hagodor- Floor
• Profless- Glass

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Vacuum Machine Parts

Vacuum Machine Parts Name List :

1. Universal Nozel
2. Section Pipe
3. Hose Pipe
4. Electronic Cable- 10 meter
5. Wheel
6. Macro Filter
7. Micro Filter
8. Filter Cover
9. Motor Parts
10. Dust Bag- 10 Liters
11. Bucket

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Daily Tips

PPE :   Personal Protective Equipment

PDS :   Product Data Sheet

MSDS :   Material Safety Data sheet

COSHH :   Control of Substances Health Regulation


HAND OVER: 

1. Take over- It is correct number of equipment

TYPES OF CLEANING: 

1. General Cleaning
2. Extra Cleaning

Colour Code:    Total 4 types of Duster

1. Blue Duster- Blue duster for all areas, Normally we can call it all purpose duster.
2. Yellow Duster- Yellow duster uses for washbasin.
3. Pink Duster- Pink duster uses for W.C. Only we can use W.C. we can't use it other places.
4. Green Duster - Green Duster uses for only inside the kitchen area.

HOUSEKEEPING GENERAL RULES: 

1. Ready Smile
2. Confidence
3. Eye Contact
4. Good posture and body language
5. Excellent Grooming
6. Pleasing Personality
7. Good Hygiene
8. Good Communication skill
9. Readiness in any situation
10. Rules and Regulation

HOUSEKEEPING INITIAL STAGE: 

1. Appear attentive and maintain eye contact as much as possible
2. Facial expressions
3. Product Knowledge
4. Gestures, its normally showing yourself as a good manner and its one type body language, So try to be perfect.
5. Distance and Angle
6. Guest welcome with positive attitude.
7. Be helpful, friendly gesture, smiley, and sociable.
8. Be honest and reliable.
9. Professional all the time.
10. Rules and regulations.
11. Safety and security
12. Team work concept
13. Excellent service behaviors
14. Waste management concept
15. Product Knowledge: It could be different kinds  product but usually we should know about - a) Food and Beverage, b) Guest Amenities and SPA, c) Laundry, d) Appliances, e) Beauty and Makeup, f) Cars and Travel products, g) Children's item and Toys, h) Clothing & shoes, i) Cooking tools, j) Eco-Friendly Products, k) Electronics & Computer, l) Food & Drink, m) Health & Fitness, n) Home & Garden

BUFFET TABLE CLEANING:  

• Remove all kinds of item from the table
• Needs to clean with dry Blue Duster (Microfibre Towel 3M)

CHEMICAL COLOUR  

• Lime A Way: Pale Yellow colour
• Supertrum:  Pale Yellow colour
• Pantastic:  Blue Colour
• Rinse Dry: Green Colour
• Dip IT XP: White ( Powder)

BRIEFING ABOUT MANDATORY  RULES

• Don't touch each other on the duty time.
• Don't Speak loudly in working area.
• Put your Sign board/Notice board from the door minimum distance five foot steps. 

 AMENITIES 

• Loan Items:  Hair Dryer, Nail Cutter, Prayer items (Janamaj)
• Supply Items:  Bath Towel, Bath Mat, Hand Towel, Face Towel, Shower gel, Shampoo, Liquid Soap, Hand Lotion etc.
• Request Items: Slipper, Extra bath towel, loofah,  

EXTRA CLEANING

• Drainage: We should maintain the time for extra cleaning, Like 11:00 to 13:00 for Kitchen, Wash room etc.
• A/C Filer: As per supervisor suggestion needs to clean A/C filter.
• Fountain Water: Needs to clean fountain water area.

SICK POLICY

• If anybody is sick needs to talk with supervisor by cell phone for describe yourself that you are not able to work.
• Collect the leave certificate from Camp clinic for your sick.

SMOKING POLICY

• Nobody can smoke with Duty Uniform near Hamad International Airport.

 FOOD POLICY

• Nobody can take the food from anywhere.

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